1. Overview
This Privacy Policy explains how DiscoveryDot AI collects, uses, and protects your data when using our AI-powered services.
AI systems require transparency around data usage, automated processing, and user rights.
2. Information We Collect
a. Personal Information
- Name, email, phone number
- Business details
- Billing information
b. Usage Data
- Interaction logs with AI agents
- Website/app usage
- Device and browser data
c. AI Interaction Data
- Prompts and responses
- Voice recordings (if applicable)
- Chat transcripts
3. How We Use Your Information
- Provide and improve services
- Train and optimize AI models (where applicable)
- Automate workflows and communications
- Ensure security and compliance
AI privacy policies must clearly explain data sources, usage, and automated decision-making.
4. AI-Specific Data Processing
a. Automated Decision-Making
Some services may involve:
- Lead qualification
- Appointment scheduling
- Customer interaction automation
You may request human review where applicable.
b. Training vs Operational Data
- Operational Data: Used to deliver services
- Training Data: Used to improve AI (if enabled)
You may opt out of training usage.
5. Data Sharing
- Service providers (hosting, CRM, telephony)
- Legal authorities (if required)
We do not sell your personal data.
6. Data Retention
We retain data only as long as necessary for service delivery, legal compliance, and AI improvement (if applicable).
7. Data Security
- Encryption (in transit & at rest)
- Access controls
- Monitoring systems
However, no system is 100% secure.
8. Your Rights
- Access your data
- Request deletion
- Opt-out of AI processing
- Withdraw consent
(Aligned with GDPR, CCPA, and similar laws)
9. Cookies & Tracking
We use cookies for analytics, performance, and marketing.
You can manage preferences via browser settings.
10. Children’s Privacy
Our services are not intended for individuals under 18.
11. International Data Transfers
Your data may be processed in the United States or other jurisdictions.
12. Compliance & Regulations
- GDPR (EU)
- CCPA/CPRA (California)
- HIPAA (where applicable)
13. AI Ethics & Governance
- Bias monitoring
- Human oversight
- Continuous model evaluation
14. Updates to This Policy
We may update this policy periodically.